We accept returns within 30 days of receiving the order. All merchandise must be returned in its original condition.
We will charge a restocking fee of 20% for any merchandise that has been opened, depending on the condition of the item. We understand that you may spray a fragrance a couple of times upon receiving it, but if a significant amount has been used, A prepaid Return Label will be provided, but the cost of the label will be deducted from the refund.
Damaged or Defective Perfumes
If an item has been sent from our warehouse in a damaged or defective condition, Walkfragrances LLC accepts 100% responsibility for the item.
In the event you receive a product that has been damaged during shipping or is defective, please note the following:
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Contact our Walkfragrances LLC Customer Service within 10 days of receiving the product by sending an email to walkfragrances@gmail.com or through your Amazon, Shopify, or eBay account, including your order number.
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Once the photographic evidence supporting the damage is approved, a Return Label will be provided to you. It is important that the submitted images are clear and detailed to ensure proper assessment. If the necessary photographic evidence is not provided or is insufficient to demonstrate the damage, the refund request will be immediately denied.
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The damaged product must be returned to our warehouse within 30 days of the Return Label issuance. Upon receiving the product, we will verify its condition against the previously submitted photographic evidence. Once the reported damage is confirmed, we will proceed to issue the appropriate refund.
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As a policy, only monetary refunds are offered; product replacements are not provided. The return of the product is mandatory for the refund to be approved. In cases where the perfume is destroyed, sufficient photographic proof must be provided to verify that it is indeed the product we shipped, subject to the discretion of our reviewers.
